Track your order

Check your order status

Your order confirmation email contains a “View your order” link. It shows your order’s live status and, once dispatched, the tracking number and carrier link.

Tracking a parcel

Smaller items travel by parcel carrier. Use the tracking link in your dispatch email.

Tracking a large-item delivery

Sheds, pergolas, lifts and furniture sets travel by a two-person or pallet carrier, who will contact you to book a delivery date.

Where to find your tracking number

In the dispatch email we send when your order is dispatched. Check your spam folder if you can’t find it.

What the statuses mean

If your order is late or hasn’t arrived

If it hasn’t arrived within the timescale in our Shipping policy, contact us with your order number and we’ll chase the carrier.